"Confusing automated phone system"
About: Whiston Hospital / Clinical haematology Whiston Hospital Clinical haematology Prescot L35 5DR
Posted by Centre960 (as ),
The Coagulation clinic at Whiston Hospitals check INR results as marked on yellow card with the date the next test is required.
I find that telephoning the blood test number (2443162) gets an automated reply to take the details which leaves me confused as to whether my message has been accepted and confirmed or not.
The actual service performed by the Phlebotomy department is excellent. They are cheerful, helpful and efficient. This is not really a complaint- just a comment that might enable the service to be improved.