"Excellent procedure from very caring staff."

About: Torbay Hospital

What I liked

I went into Torbay Hospital for a planned hip replacement operation and found the hospital and the staff I came into contact with were brilliant. This was my first experience of staying in a hospital, but I didn't feel anxious about it due to the extensive literature I had received beforehand and having attended a meeting with other patients awaiting hip replacements where we met physiotherapists, a ward sister and an orthopaedic surgeon, and where we received detailed information about what to expect., including the type of anaesthesia, which was usually a spinal injection. On the day of the operation I met with my Surgeon, with whom I had previously had a meeting, and then my Anaesthietist who confirmed I would have a spinal injection, together with something to make me sleep. After this was done the next thing I knew was waking up in Recovery and feeling fine. The care I received back on the ward was excellent and I was up and about the next day. I was discharged after two nights but by this time I was able to manage the crutches and in no way did I feel rushed out of the hospital.

What could be improved

Nothing - everything was so good.

Anything else?

In these days where there is much talk about some poor hospital services and also food, I must say I found the food was hot and tasty.

Overall I consider I received excellent service and care from all concerned and believe we are extremely fortunate in having such a wonderful hospital here at Torbay.

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Response from Torbay Hospital

Dear Ms Gibbons

Thank you for your kind comments. We are really pleased that your care and treatment at Torbay Hospital has lived up to the standards we strive to achieve. It was good to hear that you had such a positive experience prior to and during your admission, as well on discharge, and we will share your feedback with the departments concerned.

Thank you for taking the time to share your opinions. We wish you a continued good recovery.

South Devon Healthcare NHS Foundation Trust

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