"absolutely terrible care."

About: St James's University Hospital

What I liked


What could be improved

The staff could have been a lot more friendly and caring, instead of putting me in a bed and leaving me alone all night.

Staff also need to communicate better as I was given an overdose of paracetamol and codeine after my operation, obviously I was a bit out of it, luckily my mum noticed!

Anything else?

I have been put off hospitals for life after my experience in St James's. I was not listened to, respected or treated with dignity. Instead I was left completely on my own, in a lot of pain, without adequate painkillers. How's paracetamol going to help after an operation? Everyone else was given morphine or another strong painkilling drug.

I was sent home the next day again without adequate painkilling medication and was in so much agony I had to go back.

I was then left for months, still in pain, to wait for a follow up appointment. What a waste of time! Despite me being on tramadol and still in a lot of pain, they refused to send me for a scan. After this, they sent me away to await another follow up appointment...

4 months on from that dreadful follow up appointment, I'm still in an awful lot of pain, left with nerve damage and I'm still on tramadol.

I'm only 17, I don't want to be relying on painkillers for the rest of my life. My life has been effected immensely.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear Bethotoole

The Patient Experience Team at Leeds Teaching Hospitals is very sorry to hear about your experience. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient. relations@leedsth. nhs. uk

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