"Mixed experiences of care for my epilepsy"

About: St George's Hospital (Tooting) / Neurology

(as the patient),

I am generally very positive about the response I have received since being diagnosed nearly a year ago. The access to consultants has been good and I have agreed to be part of a clinical drugs trial.

Where the service has fallen down is in relation to follow up test/assessments at the day service. The administration has been poor and a whole day was wasted as I was not given the correct information beforehand (about the need to fast and not sleep).

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Response from St George's Healthcare NHS Trust

Thank you for taking the time to share your comments about the epilepsy service. We are pleased to learn about your positive experiences but sorry that the administration was poor with regard to your follow-up. All of your comments have been passed to the management team for the epilepsy service and will be shared with staff.

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