"Angry and hurt about care of my mother"

About: Glasgow Royal Infirmary / Urology

(as a relative),

My mother was in ward 39. She had a UTI, doctors sent her home with UTI. She was admitted two days later, then I found out UTI went secondary and damaged her kidneys - the hospital consultant never told me this. She was discharged with a letter from renal, I asked my GP and they told me kidneys were damaged.

I am extremely angry and hurt, I feel the doctor was dishonest. I asked for updates during her stay and was told everything was fine, and yet discharge note said different.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

I am sorry that you had this experience. If you want us to follw up these up if we are can. In order to do so, can you please provide further details and send these to complaints@ggc.scot.nhs.uk and we will address these for you.


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