"Appalling treatment experienced"

About: Basildon University Hospital / Older people's healthcare

(as a relative),

My relative was taken to Basildon Hospital by ambulance on a Saturday afternoon.

After seven hours she was admitted but not until being sent to X Ray to be told she should be on a trolley and in a gown, that took one and a half hours on the wait even though it was their mistake.

Sunday was just a wait, told different things would be happening but nothing.

Monday much the same except was taken to outpatients and told to go home and come back on Wednesday. Vulnerable elderly lady living alone and she is told this?

During my visit to the ward on the Sunday I heard a sister shouting across the ward that a patient needed a commode as she hadn't had a bowel movement for four days. Do I need to know that, and what about dignity and respect?

Some staff on the ward seemed to spend most of their time chatting to each other and texting on their mobiles. Should they have them on while working?

I felt it was a shameful experience of the NHS.

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