"mostly pleased with care except appointment wait"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was mostly pleased with all aspects of the care I received. The only part I was a little unhappy with was the appointment. I was kept waiting for a long time and did not get seen until I went back to the reception desk to ask how much longer I had to wait.

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Thank you fot taking the time to post your feedback. Im sorry that it took so long for you to be seen by the doctor. I hope that your experience with TRAQs was a positive experience.

kind regards,

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