"Could do better but then I have seen worse."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

It resembled clean so I was gratified.

I was an inpatient at the old QE prior to the opening of the New hospital and was appalled at the standard of cleanliness or rather, the lack of it. I was in a side ward, 2 beds. Cleaner came in and made an point of telling us that cleaners now had to have a NVQ to undertake the job. They took a soiled cloth off the top of the trolley, wiped the mirror, the sink and then the toilet and returned the even further soiled cloth to the top of the trolley. Hygiene should come as second nature. What on earth is contained in the NVQ course if they do that? It beggars belief that anyone could call that cleaning. Personally I consider it a very good exercise in spreading germs.

What could be improved

Staff should try and take note, some of us have paid a National Insurance for many years and we do not regard the treatment as free. We have paid our contribution and as such have contributed to their salaries. Those of my age regard treatment as being free to those who had not contribued to the system.

Anything else?

Staff should learn the old saying - 'do as you would be done by'. Would they like to ;be treated in the same way as they sometimes treat us. Perhaps they couldj learn the meaning of caring and dignity.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very sorry to hear about the experience you had whilst a patient in the old Queen Elizabeth Hospital. This is certainly not the type of experience we aim to provide to patients. We are unable to tell from your comments in which area of the hospital you were cared for and would need more information to be able to fully address your comments.

If you feel able to discuss this in more detail and would be happy to provide us with some more information please contact our Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information desk inside the Main Entrance.

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