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Care Opinion

A positive reinforcement of all that is good and...

Story from nhs.uk

"A positive reinforcement of all that is good and..."

About: William Harvey Hospital (Ashford)

What I liked

The respect and compassion I was given over what I viewed as an embarrassing condition. The kindness of the staff at every point in the consultations, tests and surgery. The speed of the diagnosis through to surgery and aftercare. The professionalism and efficiency of everyone concerned in my care from the very outset. The re-establshing of total trust in the NHS after several bad experiences

I cannot praise the consultant and his team enough

What could be improved

The night duty staff having time and experience to follow up the care given by the day staff and surgery team. They seemed to be functional without caring

Anything else?

Many, many thanks

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust 11 years ago
Steven Hams
Deputy Chief Nurse and Head of Quality,
East Kent Hospitals University NHS Foundation Trust

I am responsibile for leading nurses and midwives

Submitted on 11/10/2012 at 09:54
Published on Care Opinion at 10:25

Thank you ever so much for taking the time to provide us with your feedback, we really appreciate your comments and I am delighted that we have provided a high quality service with kindness and compassion.

I hope you are making a speedy recovery? Thank you again for sharing your experience.

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