"My experience has left me full of admiration"

About: Queen Elizabeth Hospital / General surgery

(as the patient),

I have recently been in to the QE (last week) for a gallbladder op and wanted to say how excellent both care and service was. From admission, to theatre and discharge I could not fault the care and attention. Everyone was so friendly and put me at ease.

As a medic myself I know the pressures the health service is under but we should be proud of what we have! My experience has left me full of admiration. Many many thanks

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Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your recent experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you have had such a positive experience whilst being cared for following your surgery. The managers of the department that treated you and other senior colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

If you require any information on services at the Queen Elizabeth Hospital our PALS team will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb. nhs. uk, via the hospital website http: //www. uhb. nhs. uk/pals. htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information desk inside the Main Entrance.

Thank you once again for your kind comments.