"Very clear and staff very helpful."

About: Royal Victoria Hospital (Folkestone)

What I liked

Staff were friendy and helpful. Instead of just calling your name and walking away expecting you to follow, they waited until you were with them to walk down to the room that you needed to go into. This was very helpful as my sight is going and when staff just call your name and walk away , you often wonder excately were they have disappeared to.

What could be improved

Nothing, very good Outpatients

Story from NHS Choices

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you for taking the time to provide us and our patients with your feedback. I am really pleased that you had a positive experience when you visited the Royal Victoria Hospital Outpatients Department. I will pass your comments on to our team who I know will be delighted.

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