"Ups and downs but the delivery suite was top notch"

About: East Surrey Hospital

What I liked

The caring attitude of my nurses.

The midwives on delivery suite were outstanding. I was looked after by one, then another and then the first one again as it was a long process for me.

My actual time on the delivery suite couldnt have been better care, they were amazing and i will slways be grateful to those 2 midwives plus the student who looked after me.

I was also very pleased to receive great one-to-one care but i know if i had gone in another day, it may have been a different story. I just wish there were more staff so the ones there could have the chance to do an even better job.

What could be improved

I was induced due to low fetal movement. Unfortunately induction didn't go smoothly and it took 5 days for our daughter to be born!

When i was in esrly stages of labour on the antinatal ward, staff were supportive and friendly although because they not only run a ward but also the day unit, they were ridiculously busy and so sometime us in patients would be left waiting. This was not the fault of the nurses at all, just that they are overworked with too much to look after.

I was waiting 3 days to get sent to have my waters broken on delivery suite as again that was very busy and because i was in a stable condition i kept being bumped for ther people which was very upsetting as i was in pain, had had no sleep for days and had serious concerns about my baby's welfare. Any not the fault of the nursing staff but they are just given too much to fit in!

I also found the fact that everytime i saw a new consultant on their rounds each day, they had conflicting ideas and so my plan of care kept getting changed which was very difficult to deal with. I also found the manner of one particular consultant extremely brisk and hard and uncaring to be honest but most were great. Perhaps some consistency in advice given would be better.

I also found the post natal ward to be just too busy so the nurses couldnt give you any care unless you asked for it, they were just too busy. Perhsps more staff.

No complaints as such, as i coped well but some ladies found it very hard and could have used a bit more time.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust We have made a change

Hi Deb_b

Thank you for your comments and kind words about our nurses and midwives. We share all comments with the teams so the consultants will be informed as well.

As you say maternity units can be exceptionally busy at times but I'm glad to say that we have recently recruited 15 (whole time equivalent) midwives and have had funding approved for 2 additional Consultant Obstetricians. Additionally, we now have a lead Consultant for the Antenatal Day Unit and a core team of midwives in that area which has improved continuity of care.

If you decide to have another baby I hope you will choose us again.

Kind regards,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful