"friendly ,understanding and responsive staff"
About: Moorgreen Hospital Moorgreen Hospital Southampton SO30 3JB
Posted by Anonymous
What I liked
The friendliness of the staff that man the choose and book service and their speed at always getting back to me about my questions I have left on their answerphone,they seem to understand the pain and worry patients are experiencing.
What could be improved
There were problems with accessibility to the number when I first rang and it took 50 minutes to get through but this was a technical fault. It was frustrating when I got through to an answermachine during the open hours but in all fairness staff got back to me within 24 hours,if this could be made clear on the machine message I think it would reassure patients and help manage expectations perhaps?