"My stay in the MRI was fine from the medical..."

About: Manchester Royal Infirmary

What I liked

I liked the staff who worked on my ward,ward 9.I also liked the cleanliness of the ward,there was nearly always someone sweeping or disinfecting around the beds which was very reassuring to be honest.I liked the openness of the Doctors when describing my condition and forthcoming courses of treatment,they kept me involved every step of the way,which I really appreciated.I was never left in any doubt as to what their intentions were concerning my medical care both as an in-patient and out-patient.I was very grateful for that.

What could be improved

The day staff were very attentive and professional,although,I must say the night staff left a lot to be desired at times.I do believe they are called Agency staff.These people were quite clueless a lot of the time as to what their duties were.They were definitely not as caring and respectful as the day nurses.The meals were awful and really affected my recovery.They were all microwaved meals and were invariably either under-cooked or over-cooked.Either way,they were very unappetizing with very little nutritional value.I did not look forward to meals at any time throughout my 36 day stay.On a ward such as ward 9 which is full of people on immunosuppression tablets and are still quite poorly,I think that serving them food like that is very disturbing and without question has an adverse affect on their mood and recovery.Not one person I spoke to had anything positive to say about the hospital food.Its about time the stigma attached to hospital food was properly addressed.It clearly does not help patients who are trying their best to get better.I personally hated meal times.

Anything else?

I must also mention that on one occasion at night I was bypassing my catheter and I was bleeding into a commode every twenty minutes throughout the night which was not only very painful but it happened all night until daybreak.Now,I requested to see a Doctor to try and get some reassurance as to what was happening to me.It took at least two hours for a Doctor to see me.Now,I know it was not the Doctors fault,they were all wonderful to me throughout my stay.Its just the shortage of staff is a massive issue and David Cameron needs to stay in an N.H.S. run hospital to see first hand how stretched and overworked staff are which could lead to mistakes and or substandard Nursing,by no fault whatsoever of the Nursing staff.They are only human but the system really needs to change because staffing levels are way too low.

Story from NHS Choices

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Response from Manchester Royal Infirmary

I was very grateful to receive your positive comments and concerns via the NHS Choices website about your experiences on Ward 9. Your comments about the quality of the nursing staff at night and the standard of food are really disappointing and of real concern to us, as were also the comments you made about being seen by a doctor one night.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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