"Good clinical care spoilt by attitude of some..."

About: Westmorland General Hospital

What I liked

Involved in my care from start to finish. Most staff very caring, professional and empathetic . Night sister and staff nurses were fantastic. Day Staff nurses were brilliant, it's thanks to them I'm now home.

Visiting times very flexible whilst protecting meal times. Quality of good excellent.

What could be improved

Attitude of some staff could have been better, think either HCA or CSW 's but not sure as identity names badges either not worn or couldn't be seen. Made me feel I was being difficult and wasn't trying when I was doing my best to get going and do as they asked. Acknowledge they were short staffed but that does not excuse a poor attitude.

Would have had more confidence if ward sister/manager had actually at some point introduced themselves and made a basic enquiry as to how things were, maybe they didn't t want to risk any feedback.

Didn't feel could say anything whilst on ward.

Anything else?

Perhaps communication training should be mandatory for all staff, all to easy to become complacent especially when been in post for considerable time.

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Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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