"Excellent clinical care. Very friendly and..."

About: Liverpool Womens Hospital

What I liked

Went in for an induction (my choice) at T+11. Treated with friendly midwife from the beginning. Unfortunately, things did not go to plan and baby did not like the prostin tablets that was given as part of the induction and his heart rate kept falling. Transferred to delivery suite within 20 mins of starting the induction and was closely monitored then. Regularly updated by Midwife and Registrar on-call overnight. Despite a busy ward, offered regular analgesia and water top ups. I had to have an emergency c-section 12 hours later as things did not improve. The Consultant on call and senior registrar came to explain what was going on and made me feel that I was a priority. Things moved quickly and I had the surgery very quickly once the decision had been made. Everyone was extremely friendly and reassuring and made what was a stressful situation so much better. Excellent clinical care with good nursing care from the midwives.

What could be improved

Nothing that stands out.

Story from NHS Choices

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

Dear Gillian,

Please accept my sincere apologies for the delay in responding to your comments.

I am delighted that we were able to help you through this stressful time and that you were reassured by the care you have received. I will ensure that your comments are passed onto the staff who always appreciate that patients take the time to give this feedback.

Once again, thank you.

With regards


Anne Bridson

Matron for Patient Experience

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Response from Liverpool Womens Hospital

Thank you for taking the time to post your comments, feedback from a patient is always appreciated. Though things did not go to plan and it must have been stressful for you, I am delighted that you had the care that was needed.

Thank you again and please accept my apologies that we have not responded sooner

Anne bridson, Matron for Patient Experience

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