"Made to feel like a burden to staff"

What could be improved

It seemed staff were missing a very vital ingredient; people skills. having had the bennifit of experiencing private and nhs care, I found there to be only one major difference-people skills. I don't know why there's a difference, I only know there is. As a patient, I want you to know that I'm asking a question for a reason. I want you to understand my personal situation and respond to me and not my symptoms. Hospital is a place for treatment not rest or recovery, hospice is a place to rest and recover. I come to be treated yet your happy to keep me in a bed for 3 days and treat nothing but look down at me when I ask an update. Hospitals complain there's never any beds but I could have given mine up days ago had you only used my time wisely by treating me instead of making excuses. Waiting 3 days for a scan because other priorities are coming through A&E is not an acceptable excuse to someone who themselves was referred via A&E, and whom has 2 infant children awaiting a parents return, not forgetting a very expensive planned holiday only a week away which lays heavily on the results to decide if I can go or if I have to shatter my year long dream as well as the friends and children travelling with me. Treat the patient, not the illness.