"Absolutely shocking, a sham of health care, feel..."

About: The Princess Royal Hospital (Telford)

What I liked

I was referred by my gp with a problem which I had for 3 months, which in turn has led to other complications.

This issue was not addressed just the complications treated. No seemed to know I was there, and was not checked on all afternoon until my husband queried what was happening. One day at 7pm.

They carried out a test I did not need and now have to go back as an outpatient for the tests I desperately need.

One nurse even told me to get referred to new cross hospital as they are better.

I am disgusted with the level of care given and the lack of basics, that they do not even know why people have been referred by their GP's. And on my discharge letter they have put my diagnoses down as not what I have.

What could be improved


Anything else?

Gob smacked this is what my taxes pay for, shall never return if given the chance of another hospital. If I ever get seriously I'll may move to better pct area, it was that bad.

Story from NHS Choices

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Response from Lisa Hill, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the NHS Choices does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visiting their office near the Main Ward Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www. sath. nhs. uk/patient_information/complaints. asp.

Thank you once again for taking the time and trouble to provide feedback via the NHS Choices website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Patient Experience Team

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Response from The Princess Royal Hospital

Dear Sidbury We are very sorry to hear that you had a negative experience when you attended the Princess Royal Hospital and can appreciate how worried you must have been at the time. We view all patient feedback very seriously and, therefore, will use your comments to make improvements in our care. Please be assured that your comments have been shared with the Director of Nursing & Quality and with the staff. If you would like to discuss your experience further we would encourage you to contact our Patient Advice and Liaison Service (PALS). They are located near the main hospital entrance or can be contacted on 01743 261691 or by email on pals@sath.nhs.uk. PALS provides advice and support, and helps us to ensure that we learn from the feedback from our patients. Thank you for taking the time and trouble for sharing your experience, and please accept our apologies for an unacceptably long delay in responding to your comment. We have faced some technical difficulties in providing responses via the NHS Choices website, and whilst we hope that these are now fully resolved this isn't really a good excuse for such a delay.

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