"An experience from the dark ages, badly needs..."

About: Hundens Lane Day Hospital

What could be improved

A hospital environment most unfriendly to users.

Dirty reception area, cleaners using dry dusters to clean top of doors and spread dust around so all users have some! Lighting turned right down so low visability, an accident waiting to happen.

No signs to toilets etc. If a user is shy or reserved in nature, then a real problem.

But worst of all, Receptionists . receptionists who point out that, yes we did contact you when a cancelled appointment slot was free, but no one answered the phone. Asking other users about this concern I found that it happened a lot.

However one can check for missed calls (mobile and landline) In seven cases from other users, there were no calls made to them. A clear case of blaming the users!.

And the think, I have to go there for routine treatment for my feet! My doctor thinks that the place is paved with gold, and the best thing since sliced bread.

Not happy, but who cares? not the people who run the place!

Story from NHS Choices

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Response from Hundens Lane Day Hospital - Darlington

Thank you for providing feedback from your visit to Hundens Lane Day Hospital in 2012. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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