"Unhappy with communication on emergency admissions unit"

About: University Hospital Of North Tees / General medicine

(as the patient),

Went to One Life Hartlepool and was sent to North Tees Hospital after being short of breath.

I feel I was not examined properly, no medication given even though asthmatic, not even the medication their dr wrote me up for. No food. Windows open as next patient had a temperature, no blanket.

I was told I would be going home. It got to about 23:45, I walked out and told the ward manager I was off. They said the plan was never to discharge me, not in the notes. I told them the drs who had gone home and nurses who were still there (and they confirmed it) said I was going home.

They knew nowt about it but hurriedly gave me my 10pm meds which I had not had and said I would have to sign a form in case they ended up in a coroners court. They asked the registrar if I could go, who did not come and see me. They said I could but I still had to discharge myself.

The ward manager said "we have too many patients, not enough staff and our communication with each other is bad" - hardly a professional medical establishment.

Had I just sat quiet with none of my meds I already take, I would have got worse and worse as no one kept an eye on me, as I was supposed to be going home.

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Response from University Hospital Of North Tees

We are disappointed and concerned to hear of your recent treatment at our hospital. However, we hope that you are well and welcome you to contact our patient advice and liaisons service at PALS.NT@nth.nhs.uk or phone 01642 624719 so that you may voice any concerns and we can make sure this situation does not happen again.

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