"Brilliant all round care for my elderly cousin"

About: Derriford Hospital / Older people's healthcare Livewell South West

(as a relative),

My cousin has a range of health problems, including osteoporosis and Chronic Obstructive Pulmonary Disease. The care she has received for her long-term illnesses, from both community and hospital-based staff, has been nothing short of brilliant.

She has been admitted to Derriford hospital three times in the last year, once to the Hembury ward and twice to the Bracken ward. Apart from not working on her mobility as we'd hoped, all the staff on the Hembury ward were brilliant, so caring. The care on the Bracken ward was even better, they had her up and out bed working on her mobility and all the staff were great.

The last time she was hospital she was there for a long time, as she had a serious chest infection and lots of pain in her chest. This was a really testing time with her needing numerous tests, different treatments and blood transfusions. This stay in hospital could have been awful for her because she is so frightened of hospitals and hates being in them. However, all the staff made her feel at home were constantly reassuring her and filling her with confidence.

In particular, the care and attention given to my cousin by the Community Matron, Paula Fenton and the Community COPD nurse, Liz Hughes has been wonderful. Their all round service is brilliant, they were born to do their jobs!

Paula Fenton has helped arrange a single bed that can be adjusted to my cousin's specification and constantly goes the extra mile. Paula's whole persona is caring and she visits my cousin every fortnight. I always know she's on the end of a phone, which reassures both me as a carer and my cousin.

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Response from Livewell South West

Dear off432

Thank you for your comments regarding the care your cousin received.

It is heartening to hear despite various health problems the care and attention given by Paula and Liz, provides you and your cousin with reassurance and confidence and I am sure they will be delighted to hear the impact they have had on both of you.

I will also send on your comments about Derriford

Many Thanks

Plymouth Community Healthcare CIC

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Thank you for your very positive comments regarding the care your cousin received on Bracken and Hembury Wards at Derriford Hospital. Your feedback has been shared with the teams involved and I know that they would want me to thank you for taking the time and trouble to post a message on the Patient Opinion website. It is so encouraging for the staff to read these lovely comments and we are grateful.

With all good wishes


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