"After care needs addressing especially when..."
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
Posted by vvme
What I liked
My elderly father in law had gall bladder surgery in May 2011, he was told he would be seen 3 months after the operation to assess his care and condition. The appointment never arrived. I rang up appointments and they had no record of him needing an appointment so I requested one and was told by the appoinments receptionist she would call me back when she had sorted it. I received no call. Two months later I rang again and was told the appointment was sent out, and my father in law failed to attend. I re-assured them that if the appointment had been received he would have turned up as he was expeirencing difficulty. I was passed to my father in law's surgeon receptionist who took details and said she would call me back when she had sorted out a new appointment. I never received the call. The attitude of the appoinment staff is one of ' everyone is a liar and I need to be as arrogant and impossible as I can !' . I am bitterly disappointed in the hospital
What could be improved
Comminications and the attitude of the staff. Maybe appointment staff could ring to confirm appointments verbally with the elderly.
Still waiting for an appointment !