About: Russells Hall Hospital

What could be improved

I am disgusted that when I took my 16 week old twins (11 weeks corrected) for there 4 month check up the doctor who saw them put her fingers in my sons mouth without washing her hands. This wouldn't be so bad if she hadn't just had her fingers in both his and his sisters groins checking there pulse! Why would you touch they area and then put your fingers in a child's mouth? My children are clean but they both had wet nappies as they'd been fed just before we left the house. So my son therefore has germs from urine in his mouth!? The hospital is full of signs for hand washing and hand gels yet they don't practice what they preach!

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Response from Russells Hall Hospital

Thank you for posting your feedback about our hospital. The issue you have raised is concerning. We take infection control very seriously and, as you say yourself, we display signs throughout our hospital reminding both staff and patients of the importance of hand hygiene.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

As you know, you have raised your concerns directly with the hospital and the team in our Patient Advice and Liaison Service (PALS) are in the process of investigating the issue you have brought to our attention.

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