"destressing, unorganised and unsuccessful"

About: Southampton General Hospital

What could be improved

Very recently I had to bring my 7 week old son for a ct scan, we were informed to bring him hungry ready for feed at 9.30am, we arrived and the nurse advised the doctor would be along shortly to put a line in for sedation. At not one point previous to this did anyone advise us sedation would berequired or informed us of any of the procedures which would take place, we were ushered into what looked like a storage cupboard with other nurses n doctors popping in and out so no privacy for us, your first doctor arrived, who was lovely, but was about as useful as a chocolate tea pot and it was very apparent to us he was probably a trainee. He attempted 3 times to put a cannula in my sons wrist, with no luck. We were told another doctor would be on his way in 10 mins ..bearing in mind my son is now An hour over his feed already ...it took ur next useless doctor an hour and a half to turn up who again couldn't do anything. One last doctor arrived 20 mins later who failed again. So 3 hours over my sons feed time you allow me to feed him, by this point he is so traumatised and exhausted he isn't interested! At no point were we offered any pain relief for my son or any numbing substances for his wrists or feet. We were told to leave n wait for another appointment to go through it all again! It was clear in the way my son was handled that the doctors where not peadiateric doctors and didn't have a clue how to treat such a tiny patient. I know my sons veins aren't that hard to find as someone managed on multiple occasions when he was born! Unfortunately we do have to come back n try again, please have a doctor or nurse on hand who knows what they are doing and how to treat babies!

Anything else?

To add salt in an already very angry wound...your tea n coffee was disgusting and you got our order completely wrong.

Story from NHS Choices

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Response from Southampton General Hospital

We were so sorry to hear that things did not go well when you brought your son to the hospital for his CT scan – please accept our most sincere apologies. We will ensure your feedback is shared with the manager of the CT department. If you wish to speak to any member of staff about future appointments, please do not hesitate to contact our patient support service on 023 8079 6325 where a member of the team can assist you.

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