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I was very surprised that an NHS hospital could...

Story from nhs.uk

"I was very surprised that an NHS hospital could..."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

was the amazing level of care provided to my wife and the very positive attitude of the nursing staff at all times - even towards the end of a long shift. All comments provided by patient's husband/carer.

What could be improved

On exiting, it would have been very helpful if I could have been given a copy list and timetable for all her medicines as I was unfamiliar with some of these.

Anything else?

Well done to all conected to Deal Ward - outstanding!

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust 11 years ago
We have made a change
Steven Hams
Deputy Chief Nurse and Head of Quality,
East Kent Hospitals University NHS Foundation Trust

I am responsibile for leading nurses and midwives

Submitted on 24/09/2012 at 14:29
Published on Care Opinion at 17:09

Thank you for taking the time to provide us with your comments, I am delighted that you and your wife had a positive experience whilst visiting Deal Ward.

We are currently updating our discharge process so that when patients have tablets to take home there is a more robust explanation about what they are and when they need to be taken.

Thanks again, I will ensure your comments are passed on to the Deal Ward team.

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