"Disappointing, poor and unprofessional"

About: Northwick Park Hospital

What I liked

I liked the english staff and some of the receptionist, i found them considerate.

What could be improved

The female dental surgeon i found was arrogant, did not think that it was appropriate that i should say anything, I felt she was racist and incompetent and i felt that she smashed my front tooth on purpose; lacked compassion and was very into herself and i hope that in the future she has to suffer with her teeth the way she made me suffer, i felt i was in the hands of a sadist. I thought that if you were in the medical profession doctor/ dentist/surgeon that in this country you were not allowed to discriminate, however this hospital has proved me wrong and i would like to say to anyone in any of these professions if you are a racist because of faith or colour that you are not fit to have a position in care. If you think you have a high I.Q and other people are not worthy of conversation, i would suggest that you are a hypocrite and you are not worthy of your position.

Anything else?

I think that this hospital needs to remind the staff that discrimination and racist behaviour is not to be tolerated and you need to remind most of your asian staff, thank you

Story from NHS Choices

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Response from Northwick Park Hospital

We were sorry to learn that you were unhappy with the way in which you were treated when you attended the Trust, and that you feel that you were discriminated against. The workforce at the Trust is diverse and broadly reflects the local population. We can assure you that we do expect staff to treat all patients with dignity and respect and we do not tolerate racist or discriminatory behaviour. Your feedback will be passed onto the relevant management team, but if you wish to raise your concerns formally you can do so be writing to the Trust at the following address – Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA3 9LY or via email to Nwlh-tr.PatientRelations@nhs.net

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