"Excellent patient care/treatment at Glasgow Royal Infirmary"

About: Glasgow Royal Infirmary / General Medicine

(as the patient),

Having spent more than a week in The Royal Infirmary I must let you know about the excellent patient care/treatment I received.

I must commend ALL the doctors and ward staff I met during my stay in ward 36(stroke ward). It was reassuring to watch and be treated with such passion, commitment and professionalism during such a traumatic time.

Everyone in the ward especially sister Barbara(ward manager)and her team of nurses, auxiliaries and the ladies who provided the meals made my stay very relaxing and comfortable.

They would always have time to ask how I was keeping or if I needed anything and although very busy would spend some time having a chat.

Being fortunate that my condition made me (in my opinion) low maintenance, I did not feel I was getting low maintenance treatment.

During the day I would watch all the hustle and bustle of running the ward, although hectic at times every patient was given the staff's time and attention when required.

Some nights when I couldn't sleep I would watch the night shift running around taking care of patient's needs and requests, every patient including myself were given kind words, encouragment and a positive and professional care and treatment.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

I know the both the Doctors and medical teams who cared for you will be delighted to read your very thoughtful and kind remarks.

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