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Not sure about the signage in the new building, but staff we...

Posted By caspatient4

"Not sure about the signage in the new building, but staff were great."

About: Coventry And Warwickshire Partnership NHS Trust

(as the patient),

I came to the clinic in July, it was my first time in the new building. The new building is a bit confusing, I wasn't sure where I was going but the reception staff were helpful. The location is easy for me and I can go to town after, but I don't think the signs are very good. It is much better than the old building though.

I understood my diagnosis and felt that I could ask questions. Staff made sure I was sitting comfortably and asked me about any support when I telephoned them to change my appointment.

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Responses

Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust 11 years ago
We are preparing to make a change
Julia Williams
Assistant Director - Experience & Quality,
Coventry & Warwickshire Partnership Trust

Submitted on 04/10/2012 at 21:00
Published on Care Opinion on 05/10/2012 at 12:31

Many thanks for your postive comments in relation to your experiences of the Clinical Assessment Services. This feedback will be forwarded to the relevent staff.

I am sorry that you found the signage within the building confusing and this information has been forwarded to the Building Manager, who is currently putting in place actions to address this matter. I will update you, when I am in a postion to do so.

Kind Regards

Julia

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