"Confidentiality concerns on gynaecology ward"

About: Ormskirk & District General Hospital / Gynaecology

(as the patient),

I felt there were poor standards of nursing care. The nurses I saw did not seem to have respect or dignity for the patients.

Confidentiality did not exist. Some nurses discussed patients problems behind the nurses station. I felt this showed lack of confidentiality and communication skills. Some nurses over spoke in a higher tone about patients problems. I found this unprofessional.

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Response from Tony Ellis, Marketing and communications manager, Marketing and Communications, Southport and Ormskirk Hospital NHS Trust

Thank you for your feedback and my apologies for the delay in replying.

We would like to hear about about your experience in more detail to understand how we can improve our service. Please email soh-tr.complaints@nhs.net.

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