"Degrading, humiliating and completely lacking in..."
About: Chard Hospital Chard Hospital Chard TA20 1NF
Posted via NHS Choices
What I liked
Absolutely nothing. NB: My appointments were in January and June 2010 but the listing had passed these months.
What could be improved
Attitude of Physiotherapist. I felt regarded with ridicule and disbelief. Exercises given were not appropriate (I later discovered), when I tried to make second appt within 48 hours of first and within my open 4-week appt I was told Physio had taken annual leave!? Some months later I had another appt with same Physio (though I would much rather have seen someone else) and felt confronted with same attitude. I had tendon strain injuries, ligament injuries and muscle injuries, my legs, ankles and feet were swollen and inflamed, I was in so much pain and unable to wear proper shoes. I was asked why I was 'walking like that' (ie, limping/shuffling) and the appt ended with my being told not to hobble. I was left to struggle in agony. I sent written queries but my letters were ignored. Eventually I had a 'phonecall which I felt I had no option but to accept - this entailed my trying to listen/talk whilst in pain struggling to walk, and trying to supervise the safety of my young children along a narrow pavement/busy road. I have had to struggle in agony since straining my legs/tendons in 2009. I was left with no choice but to cope, the strains/sprains/muscle tears spread - I have never been forced to endure such cruelty before in my life and during this ordeal which has continued, although I thankfully did not come into contact with that Physio again, the NHS here have not helped me - I have had fictional symptoms/request written about me ( I found out), extremely insulting remarks written in my Notes (I found out) - my family has been caused such misery and irrecoverable losses and I believe we have been regarded with much contempt. I now have damages that were preventable, unnecessary inabilities; we have lost three years' quality of life and I have to cope with overwhelming depression. We have lost everything including hope .
I will never trust the NHS again.