"Could Have Been Better"

About: Basildon University Hospital

What I liked

Not a lot.

What could be improved

I attended A&E with abdominal pain. This is not the first time I have attended with the same symptoms and each time, I get offered a different explanation or 'advice' which doesn't solve the problem.

The nurse who triaged me, took my details, but frankly spent more time looking at his computer than actually talking to me. He had a student with him and didn't notice when she put the sats probe on my finger upside down and couldn't work the machine to take my BP! whats more, I had arrived via ambulance with gas and air for severe pain, and yet no pain relief was offered in triage.

I was sent back out into the waiting room, untill I was called for bloods. The nurse who took my bloods barely said two words to me untill I asked for pain relief, he asked if I had taken any at home and I said yes, his answer was 'nope'.

When I eventually saw a doctor, he dismissed my pain as muscular, despite a complicated history of abdo pain and told me to take ibuprofen 3 times a day, regularly, perhaps not!

Story from NHS Choices

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Response from Basildon University Hospital

We are concerned to hear of your experience and that you were unhappy with your care.

We would be happy to discuss further.

Please contact the Patient Advice and Liaison Service (PALS) on 01268 394440 or email pals@btuh.nhs.uk.

Or our Patient Experience Team (PET) on 01268 524900 ext: 3222 or email pet@btuh.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful