"Good doctors, bad communication between..."

About: The Princess Royal Hospital (Telford)

What I liked

The doctors and a few of the night shift nurses.

What could be improved

My whole experience of this hospital was varied, the doctors were caring and attentive as were some of the nurses but others really let this hospital down. It seemed that the skill level between nurses was very mixed, particularly between the elder nurses. I was often told conflicting things such as whether doctors were available in the evening and when I could have medication.

I found that some nurses really should have been re-trained on taking blood as they were both rough, clumsy and failed numerous times to actually draw blood.

My biggest complaint of this hospital was of one particular nurse in S4, she without a shadow of doubt is one of the rudest nurses I have ever met, she talked down to me and my girlfriend/friends regularly and would often say inappropriate things.

Not only was this massively inappropriate was also completely wrong ( I had high creatinine levels which is hardly something that means death )

Anything else?

I feel that this particular nurse really let down the ward and I would not recommend this hospital unit because of her.

Story from NHS Choices

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Response from The Princess Royal Hospital

Thank you for contacting the Trust through the NHS Choices website.

We are sorry that your recent experience did not meet your expectations of our organisation. We treat all patient and carer feedback very seriously.

I will pass your comments to the Clinical Manager for their information and action as required.

Should you require any further assistance, please contact the PALS office on 01952 641222 ext 4382.

If you would like your comments investigating under the formal Complaints Procedure, please contact the Patient Services Office at complaints@sath.nhs.uk or by telephone on 01743 261652.

Patient Experience Team

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