"A very nervous patient was calmed and reassured."

About: Russells Hall Hospital

What I liked

I visited the ENT department as an outpatient. I become very anxious in a hospital environment,which the Doctor who saw me was aware of. The Doctor was very understanding and gentle with me and explained everything to me, and my husband who accompanied me, in a clear and calm manner,and spoke to the Consultant too to get his advice about my treatment. I will have to return to the Department for more treatment,but I am much calmer about this because of this I was treated so sympathetically. Also,the staff on the desk were friendly,and I was called in on time for my appointment (a few minutes early in fact).

What could be improved

The waiting area is a bit small so as it was busy it felt a little cramped.

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for taking the time to post your positive comments about our Ear Nose and Throat department. We are delighted that our staff were able to put you at ease and explain information about your treatment clearly to ensure your experience was of the high standard we strive to deliver. Your comments will be passed onto the team

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