"Bad experience at Ormskirk hospital on the Gynaecology ward"

About: Ormskirk & District General Hospital / Gynaecology

(as the patient),

I feel I received a bad service from the nurses I saw at the Gynaecology ward. I observed what I consider to be poor team work, I really didn't feel the nurses worked as a team.

I found one of the nurses communication skills very poor and I felt they breached confidentiality. I over heard nurses talking about other patients, such as referring to patients as 'hardwork'. I also over heard a couple of nurses talking about me, which I found intimidating and unprofessional.

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Response from Tony Ellis, Marketing and communications manager, Marketing and Communications, Southport and Ormskirk Hospital NHS Trust

Thank you for your feedback and my apologies for the delay in replying.

We would like to hear about about your experience in more detail to understand how we can improve our service. Please email soh-tr.complaints@nhs.net.

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