"Batley contraception service"

About: Locala Community Partnerships CIC / Kirklees Sexual Health

(as the patient),

I was having an implant fitted, and having had a bad experience at my own GP, I was feeling very nervous. The receptionist had a lovely smiley face, which put me at ease straight away.

Then a double act came along, Claire and Dawn. I have never felt more relaxed in all my life, one held my hand and chatted about Christmas, whilst the other did the quickest procedure ever. My whole experience was brilliant.

Thank you, ladies, for doing a brilliant job. Keep up the good work.

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Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships

Thank you very much for taking the time to tell us about your experience. I passed on your comments to Dawn Broadbent, Clinical Nurse Manager who issued the following response;

"Thank you very much for such positive feedback. I have passed this information on to the nurses involved and also shared it with the rest of the team.

It is lovely to know that we have made a difference and are thankful that you have taken the time to send in a comment to patient opinion."

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful