"my observation of the management, medical treatment and care on C35 plus b26"

About: Sunderland Royal Hospital / General medicine

(as the patient),

The medical staff were excellent on both wards, they worked with compassion, and professionalism. However, they had too much to do.

The reason that the hospital gets such bad press is the staff do not have time to do the little things that are important to people. These are simple tasks, like providing a drink when required, help with slippers, or the need to be changed when requested. The staff are prioritizing all the time.

A patient became very distressed when left in her own faeces, because the nursing staff had to see to someone else who required their attention more than she did. Perhaps they could employ some young staff who could do some of the care elements on the ward.

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