" Basildon Cancelled Appointments"

About: Basildon University Hospital / General surgery

(as a relative),

Every single outpatient appointment booked for my husband at this hospital is cancelled to a later date than first given. This applies to various departments, Cardiac, Respiratory, Thyroid clinic.

At times, the due appointment is cancelled more than once. I received a cancellation letter stating that his appointment was cancelled from an earlier cancellation that I had not received. I pointed out that if it hadnt been cancelled again, my husband would have attended his earlier cancelled appointment.

So, what happens next? He turned up at Basildon Cardiac for a follow up to an important scan he'd had and wanted to know the results, and you guessed it, told at the reception desk, sorry cancelled, should have been notified.

I've asked receptionist when booking an appointment, she instantly cancels it, hence hopefully it will show as being cancelled and less chance of it being cancelled again. Obviously she would not do this, but once again, just received notification of this appointment being cancelled.

Now as my husband has been put on new drugs to help his heart condition, it's important for him to be reveiwed when the Doctor said, important to him that is, obviously not for the booking department at this Hospital.

We are totally disgusted at these constant delays!

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