"radiology poor but the doctors were excellent."

About: Colchester General Hospital

What I liked

the doctors my wife saw were very pleasant,patient andsympathetic towards me.

What could be improved

my wife was visitng radiology after a referal from her gp.

this visit proved to be quite upsetting for her due to thelack of understaning and compassion from the radiographer.

my wife has been off work for three weeks due a re-occurrence of a back problem which causes her a great deal of pain and discomfort.

she was subjected to even more pain and discomfort due to a youngster who was being trained as a radiographer.

because of their lack of experience my wife was left standing in the machine while they were being tutored by a senior radiographer. this delay caused wife some considerable pain which led to her crying in pain.

i appreciate that people need to trained but common sense could have beenused on this occassion.

Anything else?

i did consider making a formal complaint, but i hold the nhs dear and would not wish to make waves andwaste valuable resources over this matter.

Story from NHS Choices

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at RDEE4-Colchester General Hospital at 18/08/2012 ”, please? Many thanks -- Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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