"Please go somewhere else!"

About: Liverpool Womens Hospital

What I liked


What could be improved

Patient care!!! I felt like I was treated like a child and was not involved in decision making. Horrendous patient care for vulnerable people.

Anything else?

When I came, I could have been treated medically within a week, but as I informed the nurse that I would be going on holiday in 3 weeks time (I needed to come back in 3 weeks for a check-up but I would leave on the date of check-up.) she then said that if I wanted to fly long haul to America there was the possibility that I could haemorrhage and was rather rude in telling me that I would have to opt for surgery when I get back. I asked if it was possible to do the check up one day before, but she downright refused, saying that it was 3 weeks, not a day before. She was reluctant to help me find a solution as I didn't want invasive surgery but didn't want to cancel my holiday. She was very unhelpful, very rude and made it sound like I had no other options. I left having been pressurised into surgery when I return and was referred somewhere else for the surgery. I then phoned the place I had been referred to and asked if it would be possible to start the medical treatment as soon as possible instead of surgery. Having explained the entire situation and them knowing I was going away, they said that yes there are possible risks, but only in severe cases and were more than happy for me to be treated medically before I went away. I have since had the medical treatment, been on holiday and am perfectly fine. I was extremely upset by the entire experience and felt pressurised into making a decision I didn't need to make. One day can't make too much of a difference in 3 weeks surely? The other place I was referred to could not have been more helpful and more accommodating!

Awful people skills and will definitely not return to this hospital if I can help it!

Story from NHS Choices

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

I would like to sincerely apologise for the delay in responding to the comments that you have posted. I am disappointed and saddened to hear that this was your experience and would really appreciate if you would get in touch with me via my email to discuss further.

My email is anne.bridson@lwh.nhs.uk

With regards


Anne Bridson

Matron for Patient Experience

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Response from Liverpool Womens Hospital

Firstly I would like to sincerely apologise for the delay in responding to your comments. I am very sorry that your experience was so negative and if you are able, I would appreciate it if you would get in touch with me to discuss more fully re what happened to you.

My email address is anne.bridson@lwh.nhs.uk I am the Matron for Pateint Experience

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