"The most comfortable hospital stay I could have..."

About: Mount Vernon Hospital

What I liked

I cannot praise the staff of Mount Vernon hospital enough. All the staff are fantastic. I feel that the nurses work above and beyond their duties. They all work well together and have a good working environment and work together as a great team. They are helpful, professional and I was told off once as I didn't ask for help! The nurse said I must ask for help and that is what the nurses are there for. They have a wonderful attitude to caring for the patients. If I ever have to go into hospital again, I hope it is at Mount Vernon. The wards are single sex and are kept spotless. My bed was changed every day and the wards were thoroughly cleaned daily. I was well fed and kept hydrated with water and endless cups of tea. The staff are so friendly. My surgeon visited my three times in my 6 day stay. He showed genuine care for myself and the other lady he had performed surgery on, who was in the same ward as myself. I felt very well looked after and if I'd felt the need to request to see my surgeon, I don't doubt he would have visited again. I don't know how he fits everything into one day! There is not one thing I can complain about. Thank you to all the staff on Trinity Ward. A truly amazing team!

Story from NHS Choices

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Response from Mount Vernon Hospital

Thank you for taking the time to provide feedback following your operation at Mount Vernon Hospital. We are really pleased to hear of your positive experience and comfortable stay on Trinity ward. All our staff are committed to providing a high standard of care and a safe, comfortable environment for all patients, so it is always encouraging to hear such a positive patient story. I will pass your feedback on to the team on Trinity ward. Roya Cole Matron

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