"Kind, caring. professional staff who want to do..."

About: Bradford Royal Infirmary

What I liked

I've selected Gynae, but actually it was the Reproductive Medicine team I want to praise. I've been through a cycle of IVF and a frozen embryo transfer with them, and they have been unfailingly professional, pleasant, concerned and supportive throughout both processes.

I would recommend them to anyone considering fertility treatment and feel they deserve a medal for the hundreds of anxious couples they must have to deal with. Not everyone's a winner - we weren't - but they were sensitive and mindful of our situation. This is now the end of our journey with the unit, which has lasted almost two years, and I believe their service is superb.

Story from NHS Choices

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Response from Bradford Royal Infirmary

Hello, first of please I do apologise that you did not get a response at the time. This was due to a technical problem which meant some posts were not appearing in our feed. We only became aware of this very recently and are working with NHS Choices to put this right. Thank you for the time and effort you put into sending us your feedback, and I am glad you had a good experience of care with us, which is what we want for all our patients. Given the sensitive nature of what you were going through, it is really good to hear that you were treated with compassion and respect, they will really appreciate your kind words.

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