"lack of communication between staff and patients"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by goldsue
What I liked
the doctor and nurses who treated my son were excellent,
What could be improved
he was transferred to emergency assesment and the treatment was quite different there, the cubicle was dirty and dark, the staff so busy they did not have time to speak to him about his treatment and this lead to him feeling distressed, i think patients in this department ought to be treated with compassion and respect, every patient i spoke to felt the same about this area
not leaving patients sleeping on trolleys for 48 hours but to transfer them to beds as soon as possible.my son is 6ft and could not relax properly this did not help him in the state he was in.