"I was very well looked after"

About: Bradford Royal Infirmary

What I liked

I spent four days on ward 12 recently, following surgery. It was my second time in two years, and although some of the procedures were different, the level of care I received was still excellent.

The staff were professional, efficient, and very caring. Nothing was too much trouble for them, from the admin and housekeeping staff to the ward sister. They were excellent.

The only thing that could be improved is the staffing level in the late evenings and overnight. Following my surgery, I didn't have enough pain relief prescribed, and this took around six hours to rectify, which was miserable. However, once the problem was identified, the nursing staff did their utmost to help me.

I think we should be very proud of the services offered by the staff of ward 12, to women who have a range of maternity and gyny problems.

What could be improved

See above

Story from NHS Choices

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Response from Bradford Royal Infirmary

Hello, first of please accept my sincere apologies that you did not get a response at the time. This was due to a technical problem which means some posts were not appearing in our feed. We only became aware of this recently and are working with NHS Choices to put this right.

We do value all the feedback we get and take it seriously, and I am very sorry you have had this delay in hearing from us.

Thank you for the time and effort you put into sending us your feedback, and I am glad you had a good experience of care with us, which is what we want for all our patients.

We do take on board your comments about staffing, and the potential impact of this on patient care. We have been working hard to recruit more nurses, and as you may know there is a national shortage as well as a local one. I am really sorry you were in pain for so long, that is not acceptable. I am pleased you felt staff did all they could to help you, and they will appreciate your feedback.

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