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About: Southmead Hospital

What I liked

I apologies for taking so long to write, i had my baby at southmead hospital in May 2012. I was induced and then had an emergency section. i had a temperature in labour which was picked up straight away and both my baby and I were started on antibiotics. Unfortunatly my baby boy became ill the following night. Again thiswas picked up extremely quickly and although very frightening for me was dealt with very quickly and professionally and with care and compassion to me. All the midwives, nurses, doctors, auxillary and domestic staff throughtout my stay were amazing. kind, compassionate, excellent at communicating what was happening and supportive. My baby was in NICU for a week and all the staff both there and on Mendip ward where i was given my own room, were fabulous. As my baby was unwell, he would not feed and everyone was fantastic at helping me persevere with breast feeding, i kknow without this support i would have given up and continue to breast feed now. The staff on Quantock where i was induced and on the delivery suite were also amazing and i think the team at southmead are great. I would highly recommend this hospital and felt i had a very good experience despite my baby being unwell. Thankyou to all.

What could be improved

I cannot think of anything that could be improved,

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Response from Southmead Hospital

Dear swood – I wish to extend a particular thank you for taking the time and trouble to write of your experiences in May at Southmead Delivery Suite, NICU and Mendip and Quantock wards. New babies and spare time do not usually coexist!

Thank you for your kind comments about the professionalism of the staff, the good communication and the support you received at what must have been a traumatic time.

I have feed back your comments to the Women and Children’s Health Directorate so they can be shared with the staff concerned.

I hope your baby boy is fully recovered and that you can now enjoy this special time.

Kind regards – Steve Sykes

Advice and Complaints Team

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