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Extremley satisfied with my visit

Story from nhs.uk

"Extremley satisfied with my visit"

About: Kent & Canterbury Hospital

What I liked

On Sunday 5th August I attended the Day Surgery at Kent & Canterbury Hospital for a procedure on my spine’

I was very nervous as I am with any operations; I have had, in the past because my son died whilst undergoing an operation some years ago.

From the surgeon and all the staff I received such compassion and understanding as to the stress I was going through and wish to go on record as to my gratitude to all concerned.

I am sure people are only to ready to complain when things don’t go the way they expect. This is the reason for this letter.

Once again, please convey my heartfelt thanks to all the team on duty during my brief stay at Day Surgery

Yours sincerely

Terry Marsh

Anything else?

I would appreciate delivery to the Day Surgery team

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 01/06/2013 at 16:43
Published on Care Opinion on 02/06/2013 at 22:41

Thank you very much for providing us with feedback about your experience. I am sorry it has taken so long to respond. I will make sure that the day surgical team are aware of your feedback.

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