"Absolutely disgusting and one I would not wish on..."

About: Wythenshawe Hospital

What I liked

I did not like anything about this hospital.

What could be improved

To employed better, caring and more deadicated staff.

Anything else?

My Mother was admitted to this hospital with a blockage in her intestine Ward A10. When my daughter and I went to visit her my Mother asked for a drink. Her mouth was bone dry and sore. When I went to find a nurse I was told one would come shortly. When one arrived in my Mother's room, the nurse stood over my Mother's bed and explained to me that my Mother was on 'the pathway for the dying'. She explained that she couldn't have a drink due to the blockage as she would only vomit it back up. My Mother was lucid and alert until the end.(she said that all the nurses taked about was sex) I cannot comprehend why a nurse would give a patient's relative news such as this whilst stood over the patient. It is Totally unacceptable for any professional person to behave in this way. The experience of my Mother's final hours in that ward has left me with a feeling of complete and utter disgust at the uncaring and callous way she was treated by staff who do not have a caring bone in their body and think more about their sex lives than their patients wellbeing.

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We are sorry to hear of your concerns regarding your mother's care at Wythenshawe Hospital and we would like to offer our sincere condolences to you and your family.

On A10 we strive to have patient care at our heart and we apologise if on this occasion we failed to deliver a high standard of patient care. The importance of this is stressed to staff who deliver care to patients and your feedback will be acted upon.

We would like to apologise for your experience and would encourage you to contact the Patient Experience Team at the hospital on 0161 291 5600 or via email address pls@uhsm.nhs.uk or you can talk to Alicia Lucas the Matron for Patient Experience on 0161 291 2055 or email on alicia.lucas@uhsm.nhs.uk

Kind regards

The Patient Experience Team

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