"Waiting time was awful"

About: University Hospital Of North Durham

What could be improved

Please ensure that more doctors are available in the A&E.

Anything else?

I brought my child to the hospital at 9.00 pm on 2.8.2012 because of finger injury (finger stuck in the door). We went in to see the nurse at about 9.30 pm and we were told that a doctor will assess whether there is a need for an x-ray. To our disappointment, we waited from 9.30 pm to 11.55 pm and only was told that the waiting could be longer because of other emergency. Thereafter, we decided to cancel everything and just see another doctor at a clinic the next morning.

My concerns are these. Why we were not told about this situation earlier? Why there were not enough doctors on duty at the A&E, being such a critical and important department where emergency can happen at any time and often unpredictable. I am not complaining about other emergency, what my concern is the number of doctors on duty at the emergency department. Another concern is should a priority be given to a child in the circumstances?

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent visit with your child to the Accident and Emergency Department at University Hospital North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774