"Second appoint - same old runnning behind schedule..."

About: Colchester General Hospital

What I liked

Waiting area is modern although it did get crowded when appointments got to be behind schedule.

What could be improved

This was my mum's second visit to the orthopaedic department. Again the appointments got well behind schedule very soon into the session. My mum's appointment was for 10am. By 10.30am the clinic was already running an hour behind appointment times. My mum got seen at 11.16am.

We had gotten their at 9.30am anyway and had a pre-appointment x-ray and still made it back to the waiting room for 10am.

I think that too many people are booked into the clinic each day because it was exactly the same last time.

Lot's of people were in the same situation - not knowing what was going on, waiting a long time in a crowded waiting room. Is this really "at your best" as the hospital claims to be?

Perhaps extra clinic session are needed - if there were enough staff so as not to overwork the already busy staff.

It's not nice waiting or being in clinics that are overbooked. It might suit the hosptial to overbook but it's not the hospital who has to wait - it's all the patients.

Anything else?

All in all a 10am appointment. Not seen until 1115am. Out by 1130am. And everyone else was having the same experience. So why don't they complain or write here?!

Next time the appoint is 11.30am. I wonder what the situation will be like then! I'm sure it's not like this in private practise.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Orthopaedics services at RDEE4-Colchester General Hospital at 20/07/2012 ”, please? Many thanks -- Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful