"Not at all happy"

About: Royal Eye Infirmary

What I liked

For a first appt of the day, took nearly 3 hours to be seen. No feedback from Nurses to say what was happening. The waiting room absolutely full and daunting and staff discussing your details infront of others. I did not like it.

What could be improved

More communication with staff, find the HCA staff rude at times.

Story from NHS Choices

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