"Awful. Just glad I don't have to give birth there."

About: North Middlesex Hospital

What I liked

The midwife was very pleasant.

What could be improved

The waiting room is filthy and noisy, there seems to be no policy against mobile phone use.

Eating also seems to be permitted, meaning there's food packets and spillages everywhere.

Not enough seats, or seats all taken up with small children, so pregnant women have to stand.

A two hour waiting period seems to be considered normal, so why not just make the appointment two hours later?

Staff were rude.

Nurse who took blood pressure was rude and got angry with me because she got my name wrong.

No communication between staff.

Anything else?

I was told at my 20 week scan that I would be sent a letter in "the next few weeks" to confirm my next appointment, I am now almost 26 weeks pregnant and still have heard nothing.

When I try and call nobody answers the phone.

My concerns about my pregnancy (this is my first pregnancy and I suffer from severe depression) have been dismissed as "typical pregancy" despite the fact I have such severe back pain it affects my ability to walk.

I am so unhappy with the treatment that I am actually seeking a referral to a different hospital.

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in the maternity department receive.

The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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